What's the late policy?
Arriving more than 5 minutes after class starts means we can't let you in. No exceptions; it keeps class safe and focused for everyone.
How do cancellations work?
Cancel 12+ hours before class to keep your credit. Late cancels are a $15 fee and no-shows a $20 fee, plus a deducted class for drop-ins and class packs.
How does the waitlist work?
Plan as if you're attending: waitlists move often and update automatically until one hour before class. If you can't make it, take yourself off.
Can I share my classes?
Class packs can be shared with friends. Memberships are non-transferable.
How do I pay?
Credit card and Apple Pay. We don't take cash. All sales are final, with no refunds on classes, memberships, events or retail.
Is there an age requirement?
You must be 18 or older to practice at Portal.
Can I film in class?
From the back row only, phone only (no tripods or cameras), with no one else in frame.
I'm a first-time ClassPass user. Anything to know?
Bring a valid photo ID to check-in, and book under your full first and last name.
Are there lockers?
Yes, keypad lockers where you set your own code. Unclaimed belongings are held 24 hours, or up to a week if you call or text.